Removal of Google Docs Importer for Guide knowledge base

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  • Dave Dyson
    Hi Jennifer,
    One possible alternative (though it also requires effort), would be to use this (paid) third-party app, which allows up to 1000 articles to be imported via CSV file (the documentation states that HTML can be included in the body field of the CSV file to be imported, but you'd need to convert your google docs to html and build the CSV file). I'd recommend checking with the app developer if you have any questions as to how this would work with your files -- there's a contact link here: Help Center Import
  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Jennie Grudi I would suggest you take a look at some of the apps we have in our Marketplace like:


  • Lisa

    Ryan McGrew

    Hi Ryan - checking back for an update here on the improved copy-and-paste image experience. Our team is not able to successfully copy images from the Google Docs we use to edit our articles before adding them to Zendesk over a year after your last update. Please let us know if the fix for this is coming soon. 


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