I received a "Failed to synchronize info" error message in Salesforce

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4 Comments

  • Ken Morris Sandbox
    Hello  Dwight Bussman


    Thanks for compiling this error and writing up an article. In your resolution you mention to log in to Salesforce as an Admin to configure settings. But it appears the proper action is to configure the settings in Zendesk via the Salesforce App not Salesforce directly.

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  • Dwight Bussman
    Zendesk Customer Care

    ah - good catch on that typo - fixing that now!

    1
  • Jeff

    Dwight Bussman  My org has started encountering this error recently and I am not able to fix it.  I have reduced the number of fields to five but this did not do the trick.  Any other ideas I can try?

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  • Dwight Bussman
    Zendesk Customer Care

    HeyO Jeff

    Sorry to hear that. My gut feeling is that this may still be timeout-related. My general suggestion would be to try to simplify the search back to a single object with fewer than 10 fields returned. If that succeeds, start to re-introduce complexity until you determine what combination of factors makes the timeout occur. If a single object with a relatively low number of fields is still failing, I recommend contacting our support team to have them take a closer look.

    1

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