Is the account owner included in the number of agents paid for?

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2 Comments

  • Gorazd Kozmus

    Dear Zendesk Support,

    Has this issue been resolved in the meantime? We, too, are of the opinion that the owner of the account should not be counted towards the total agent limit as the account is only used for administration and not actual ticket resolving.

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  • Devan - Community Manager
    Zendesk Community Manager

    Hello @...,

    I understand that this seems to be a less than optimal experience impacting you on an account level. I can indeed pass this along to our product team, but I would also recommend sharing this in our product feedback forums so our devs can consider how this is impacting you for future changes. 

    Best regards. 

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