Web Widget (Classic) resources

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8 Comments

  • Roman Alekseiev

    Hi, is it possible to set assignee right from Web Widget API ?

    Currently all tickets from widget are assigned to whole group without specified agent, but I'd like to set certain agent right before ticket being submitted.

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  • Miranda Burford
    Zendesk Product Manager

    Hi Roman Alekseiev,

    Unfortunately, it's only possible to set departments/groups from the the Web Widget client-side (not individual assignees).  One workaround may be to create a department/group with only one agent in it.  That should achieve what you are hoping to do!

    - Miranda.

     

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  • Aaron Fiber

    Is there a way to track the number of tickets that are submitted "Via Web Widget" in Zendesk Explore?

    I have tried to use the metric of created tickets by forms. BUT the forms are used in other places than just the web widget so I can't trust that data I noticed that ticket will say "Via Web Widget" next to the requestor's information, so I want to know if I can track by that data point. 

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  • Arek

    How long Web Widget (Classic) will be supported by Zendesk? 

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  • oleh olehovich

    Hi! The web widget does not display images from the articles. If you open an article in the help center - all images in it are displayed correctly. But if you open the same article through the web widget, the images are visible as "image name.jpeg". I tried other image formats and changed the size to smaller, but it did not help. Can you help?

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  • Miranda Burford
    Zendesk Product Manager

    Hi Arek,

    For now, we are continuing to support Web Widget (Classic) and don't have a deprecation date in mind.  As of now, we are working extremely hard to close any major feedback gaps between Web Widget (for messaging) & Web Widget (Classic).  If you have any feedback on specific features that are missing, please do let us know.  If you haven't tried out messaging yet, we recommend that you do so.  As always, we will provide customers with lots of advanced notice before we get to this point.

    Thanks,

    - Miranda.

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  • Miranda Burford
    Zendesk Product Manager

    Hi oleh olehovich,

    Thanks for your post.  Do you have an example Help Center article that you can share with me so we can investigate?

    - Miranda.

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  • James Ameriks

    Having the same issue as Aaron -- we want to track number of tickets created via web widget. It shows in the Support app that it logs coming from the widget (vs a form elsewhere) but we cannot find where this is exposed in Explore to pull data from. Please answer if this is possible. 

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