Migrating to the Zendesk Agent Workspace

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  • Lila Kingsley

    We will not be able to enable the workspace for quite some time because it is an account level setting.  While we're excited about the agent workspace, for us it has not insignificant training & engineering impacts (we have to update widget code to assign group vs dept). 

    Is there any possibility Zendesk will allow the agent workspace to be enabled on an agent/group/role level vs an account level?  

  • Arpit Dangi


    We are not able to pass user information to Zendesk agent workspace.

    We are using webwidget and want to pass information we have on users to our agents, so that they can handle customers easily. We classify customers on our platform & would like to reflect the same on agent dashboard.

    Can anyone help?

    Currently, we are trying to authenticate visitors which we are yet to figure out how to do it correctly. Can anyone confirm that we are in right direction at least?


  • Grzegorz

    Hi Arpit,

    Thanks for reaching out!

    I can see that you also contacted us on Friday and described your question in more detail during the chat that you had with one of the advocates. I'd like to confirm that your request is currently being looked at.

    Our team will follow up with you with further information over the ticket that was created through this chat.

    Please let us know if you have questions in the meantime!

  • Plugabot

    Will the Support interface be deprecated in favor of Agent Workspace at some point? If so, is there a timeline for this?


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