Migrating to the Zendesk Agent Workspace

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6 Comments

  • Plugabot

    Will the Support interface be deprecated in favor of Agent Workspace at some point? If so, is there a timeline for this?

    1
  • Grzegorz

    Hi Arpit,

    Thanks for reaching out!

    I can see that you also contacted us on Friday and described your question in more detail during the chat that you had with one of the advocates. I'd like to confirm that your request is currently being looked at.

    Our team will follow up with you with further information over the ticket that was created through this chat.

    Please let us know if you have questions in the meantime!

    0
  • Arpit Dangi

    Hi,

    We are not able to pass user information to Zendesk agent workspace.

    We are using webwidget and want to pass information we have on users to our agents, so that they can handle customers easily. We classify customers on our platform & would like to reflect the same on agent dashboard.

    Can anyone help?

    Currently, we are trying to authenticate visitors which we are yet to figure out how to do it correctly. Can anyone confirm that we are in right direction at least?

    Thanks

    0
  • Lila Kingsley

    We will not be able to enable the workspace for quite some time because it is an account level setting.  While we're excited about the agent workspace, for us it has not insignificant training & engineering impacts (we have to update widget code to assign group vs dept). 

    Is there any possibility Zendesk will allow the agent workspace to be enabled on an agent/group/role level vs an account level?  

    0
  • Jason Schaeffer
    Zendesk Customer Care
    Hello,
     
    Thank you for contacting the Zendesk Support Advocacy team. My name is
    Jason​ and I'll be assisting you today.

    Sorry to hear that activating Agent Workspace In the Sandbox is not working on your end. However, for some users, activating it from the Support settings works. Kindly go to Support>Settings>Agent as shown in the image below.

    Please let me know if this works ok for you. 
     
    Thanks!


    0
  • Tzafrir Koznitz

    HI,

    I am trying to test the Agent workspace in my Sandbox, but there is no option to select Agent tools > Agent interface.
    Please advise.

     

    0

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