Can I disable the welcome email notification for new end users?

Return to top


  • Jimmy Rufo

    Hi Team,

    This is ridiculous that the welcome email cannot be disabled for clients that user single sign on in another platform to manage help center access.  We unknowingly were sending emails to new users to set up a new user via authentication we didn't manage.

  • Jonathan Simone

    This article is a little confusing. I was able to disable these welcome emails by going to Settings > Customers and then unchecking "ask users to register". 

    I am not sure why this is enabled by default. End users (customers) were receiving the following message:

    "You have been invited to join Zendesk Support for {{company name}}. Zendesk Support is your workspace to support and communicate with customers."

    Hope this is helpful to someone!

  • Melissa Gunn

    Hi Zendesk team! 

    I would agree here with Jimmy. Upon migration of our users, we sent out a number of these emails unknowingly. Enabling the ability for SSO and bypassing a confusing welcome email would be a far better customer experience. The customer portal is a great feature but getting the customer in is a very messy process. 


Please sign in to leave a comment.

Powered by Zendesk