Cancelling products and accounts

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  • Xiryll Matthew De Guzman

    All we wanted to do was to cancel our Zendesk account as we are not using it. We paid $3,780.00 in total for the first year and we barely utilized it as it is not meant for our business. I canceled the account on April 14, 2022, to avoid getting charged. But today April 16, 2022, Zendesk charged the card on file without our consent. All I want is to get out of Zendesk and get our money back which is $3,780.00. The customer service team is hard to reach and no one is responding to our tickets. Please we just want to get rid of Zendesk.

  • Brett Bowser
    Zendesk Community Manager
    Hey Xiryll,
    Thanks for bringing this to our attention! I'm going to create a ticket on your behalf so we can take a look at your account and confirm why exactly you were charged.
    You'll receive an email shortly stating your ticket has been created. 
  • Steff

    I've been trying to cancel one of our Zendesk accounts for over a month now, and all that's happened is a game of hot potato: Account Executive telling me to contact Support and Support referring me to Account Executive. Nothing has been done and it's time for renewal. I've also tried sending a separate Support request in and today I got the satisfaction survey for it even though it has not been responded to.

    Are you doing this on purpose to cause maximum hassle for us? It's such a shame to be treated this way after we chose your service around four years ago. Back then, you seem to have cared a lot more about helping us out. 

    By the way, this article is obsolete, there is no Cancel button anywhere.

    7.7.22 UPDATE: After I posted this comment, Zendesk lost no time in contacting me and even phoned me, which I appreciate, so thank you Brett and Rosa. The whole thing was resolved in a few hours. What I do not appreciate is that I had to kick up a fuss publicly before this was handled. Please do better, Zendesk. Thanks again.

  • Brett Bowser
    Zendesk Community Manager
    Hey Steff,

    Thanks so much for bringing this to our attention and I do apologize for the delay.

    I reached out to your account manager and they will follow up with you asap.
    Let me know if there's anything else I can help with in the meantime. 
  • Aurélie Orthographiq

    Au moment de souscrire, j'ai demandé s'il y avait un préavis si je souhaitais supprimer mon compte et on m'a assuré qu'il n'y en avait pas et que je pouvais résilier mon abonnement au cours d'un cycle. 

    Je veux supprimer mon compte, mais je n'ai pas les boutons indiqués dans cet article 

    Par ailleurs, lorsque je contacte le chat, on m'indique à chaque fois que je serai à nouveau prélevée à la fin du mois, car il y a un préavis de 30 jours. 
    J'ai contacté le Support plusieurs fois ces 10 derniers jours et personne ne me répond concernant ce préavis dont j'apprends l'existence alors qu'on m'avait assuré qu'il n'y en aurait pas. Je souhaite supprimer mon compte immédiatement, sans payer un mois supplémentaire.

  • Andre Olmos

    I am having a similar issue to post above with not being able to cancel my subscription services . I have sent numerous tickets to the support team with no response! This is very frustrating that this big of an organization does not have an easy way to cancel my subscriptions.

    Please help with cancelling my subscriptions as I do not use the services anymore and my account does not show the option to cancel my services in any admin center.

  • help me


  • Amelia valecillos

    Tengo un mes con este problema hay que formalizar una denuncia 


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