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How migrating to messaging impacts Chat settings



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Aimee Spanier

Zendesk Documentation Team

Edited Jun 21, 2024


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31 comments

I just don’t understand how new features/updates like this ‘messaging’ have completely broken our mobile chat functionality—we can no longer receive chat requests on either the Zendesk chat mobile app or the web app.

Your online chat support was unable to resolve the issue, and after several days of waiting, the matter was simply escalated to your backend technical support team.

This update feels poorly implemented, to say the least.

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