To enable your users set their own cookie preferences, you must use a third-party cookie consent service (CCS) to apply cookie consent options on your help center. If end users choose to block cookies, they may have a degraded user experience.
If you are using a theme from the Theme Marketplace, then it must have a Developer license. For more information about theming, see Announcing Guide Theme Marketplace and Using Guide themes from the Zendesk Marketplace.
Note: Zendesk does not accept any liability for your use of any CCS. Your use of such services is subject to the terms, conditions and functionality of the CCS provider.
To set up a third party cookie consent service