Over time, your company will accumulate a lot of data in your Zendesk Support account. We know that this data is important to you for a lot of reasons. That's why we give all of our Support customers the ability to store Support data, with limits that vary by plan. These limits exist to ensure the reliability and usability of Zendesk services. However, most Support customers will never use all of their data storage.
If you reach your data storage limit or expect that you will, you can remove data to free up space. Or, if you are on the Suite Professional plan or above, you can purchase the More Storage add-on to increase your limit.
This article contains the following sections:
Default storage limits
Storage consists of two parts:
- Data storage: the total size of all storage objects in Support.
- File storage: the total size of all the files attached to storage objects in Support.
These are the default storage limits:
|Plan||Data storage||File storage|
|50 MB per agent||2 GB per agent|
Suite Growth and Professional
|100 MB per agent||5 GB per agent|
Suite Enterprise and Enterprise Plus
|200 MB per agent||10 GB per agent|
How Zendesk calculates your base storage usage
Each ticket in your Zendesk Support account is composed of multiple data storage objects. For example, a ticket is composed of metadata, and then depending on what’s included in the ticket, a number of additional data storage objects.
Your storage usage is the number of these objects in your Support instance multiplied by these values (second column), and then added together. Deleted tickets don’t count toward your data storage usage.
|Data storage object||Storage used
|Ticket (Metadata)||0.5 KB|
|Ticket archive stubs||0.5 KB|
|User identities||0.05 KB|
|Ticket metric sets||0.05 KB|
|Conditional field values||0.05 KB|
|Ticket field entries||0.05 KB|
|File storage object||Storage used
|Attachments||Size of the uploaded file in MB|
Removing data to free up space
Increasing your storage limits with the More Storage add-on
|Plans||Data storage||File storage|
|500 MB||25 GB|
You may want to increase your storage limit if:
Your company is expanding. You anticipate accelerated growth within the next few months and higher ticket volumes.
Historically, your company has needed more data storage than other companies.
Your company has a use case that creates an exceptional amount of customer service data.
For pricing and purchasing information about the More Storage add-on, contact your account executive or our Sales team. Once you purchase the add-on, no other action is needed. Zendesk will increase the limit for you.