Announcing the removal of Insights reporting

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10 Comments

  • Rob Stack
    Zendesk Documentation Team

    Hi Brad Marshall, sorry that wasn't the right answer for you. Possibly someone else reading might have a better solution, but it's also worth posting this on our product feedback forum. In the forum, the product team will get more visibility into this and other customers can vote on it. That helps Zendesk prioritize future Explore features.

    https://support.zendesk.com/hc/en-us/community/topics/360001200913

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  • Brett Bowser
    Zendesk Community Manager

    Hey Antonio,

    This is a gradual removal so that may be why you still see this tab on your account. Moving forward you will want to use Explore as the Insights tab will be removed soon from all accounts.

    Cheers!

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  • Rob Stack
    Zendesk Documentation Team

    Hi Brad Taylor, I've opened up a ticket on your behalf to see if customer services can help with this. Somebody should contact you soon. Thanks!

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  • Bradley Taylor

    is there a way to go back at this point to turn of emailing of scheduled reports.? I do believe some of our report creates missed this step

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  • Antonio Naddeo

    Hello, it's well over the 5th of February now, but insight tab is still there, when will you be removing it in favour of explore? 

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  • Andres Rincon

    Can I not transfer my old GoodData reports over to Explore? 

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  • Brad Marshall

    @..., thank you for trying to help!

    Unfortunately, that will not work. Insights would dynamically pull in the previous period. In that recipe, you have to specify the exact date range to be used.

    For example, in Insights, I could select January 1-January 10. It would show how many tickets were created in that period and the change from the previous period (10 days prior to January 1) automatically. So I could select any 7-day range and it would and it would compare it to the previous 7 days. Or I could choose 30 days and it would compare to the previous 30 days. Or 90 days and the previous 90 days. This was very helpful in displaying changes over time.

    Without Insights, I have to query the two different ranges independently and perform a calculation in a separate software application (e.g., Google Sheets) to determine the percentage change.

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  • Brad Marshall

    In Insights, you could see the trend of tickets by evaluating the number of tickets created and the percentage change from the previous period.

    I have not been able to find this in Explore. Is it there and I just cannot locate it?

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  • John Tolle

    When will you be changing the link above labeled "Migration guide" under "Self-paced migration" to "Manually recreating all your reports in Explore"?  You'll also need to update the page it links to to have the same title.

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  • Rob Stack
    Zendesk Documentation Team

    Hi Brad Marshall, I think this Explore recipe will help you create what you need.

    https://support.zendesk.com/hc/en-us/articles/360045971794

    I hope this helps!

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