Question
Where is my customer’s Chat visitor path information located in the Zendesk Agent Workspace?
Answer
In the Agent Workspace, chats are served in the Support instance. The customer's Chat visitor path is located in the context panel while viewing the ticket.
For a walkthrough on how to access this, including visual aids, see this article: Viewing customer context in a ticket.
For more information about handling chats, see this article: Serving chats in the Zendesk Agent Workspace.
2 Comments
I do not see the visitor path anywhere in any side panel. Is this article out of date?
This article is still up to date.
Be sure you clicked on the "User profile" sidebar if you can't see the Visitor path.
See this article for details: Viewing customer context in a ticket
Please sign in to leave a comment.