- Fixed the bug to make "call button inside call console" for outbound calling responsive again on Safari browser version 14.0.3.
We have released a brand new dataset for Sell into open beta. You can find out more about this dataset and how to join the open beta here.
Zendesk Chat and Messaging
Scheduled Maintenance on April 18, 2021 02:00 UTC - 03:00 UTC. Learn more
App Marketplace updates
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
- Everlytic for Sell (Sell)
Everlytic for Sell is a digital communication platform that helps businesses communicate personally, reliably, and automatically over email, SMS, and voice broadcasting – at scale.
Integrate with Zendesk Sell to sync your contacts with the Everlytic system giving you the functionality needed to personalise and automate strategic communications. Create effective email marketing campaigns that speak directly to your audience’s needs. Then track everything as you go. Send automated, multi-channel, customised communication journeys on specific dates and times or in response to contact behaviour and status changes.
- Everlytic for Sell is a digital communication platform that helps businesses communicate personally, reliably, and automatically over email, SMS, and voice broadcasting – at scale.
SnapCall for Messaging (Support)
- SnapCall for Messaging is the first call solution for Zendesk Chat and Sunshine Conversations, enabling a fully digital omnichannel experience inside the chat to boost sales conversion and deliver an exceptional customer experience. Your team can now seamlessly initiate an audio or video call with customers and share their screen right inside the chat widget or a messaging platform. Customers don’t need to relocate to a different page or install any software to get on a free call, no matter where they are in the world. While using SnapCall, your team has full control of who and when is granted the opportunity to get on an audio or video call and enable screen sharing. Once the call is finished, a customer won’t be able to call you again.
Quark.ai Assistant (Support)
- Quark.ai Assistant can interpret support tickets to automatically pull up resolutions (answers) from your reference documents, thereby doing the research automatically on behalf of the support engineers. Reference data can be KB articles, product guides, user guides, data sheets, compatibility matrices, wiki and more. Quark.ai supports HTML, PDF, XML, CSV and text formats. When a Support Engineer opens a Ticket in Zendesk Support, the Quark.ai Assistant app shows the Resolutions next to the Ticket, so the support engineer doesn’t need to spend time reading documents.
- Surveypal for Chat helps you measure the customer experience in Zendesk Chat (right after ending the conversation and in the chat window). Offer your end-customers branded, visually stunning and gamified surveys, drive engagement and higher response rates in comparison to other survey delivery methods, and Take all survey responses back to your Zendesk tickets and create data reports in Zendesk Explore
- Twilio SMS WhatsApp by Ulgebra (Support) (paid)
- Twilio SMS WhatsApp by Ulgebra lets you send and receive SMS, MMS, WhatsApp messages from your customers in Zendesk Support. Get SMS, MMS, WhatsApp messages as tickets and reply to customers. Multiple agents can send messages using common WhatsApp number or separate numbers. Initiate SMS, MMS, WhatsApp message from ticket and contact views. Use ticket & contact placeholders for quickly constructing personalized message for contacts from Zendesk Support.
Ada for Sell (Sell)
- Ada for Sell makes Zendesk Sell even simpler, keeping your reps focused on selling with high-converting lead capture automation. Your sales reps shouldn’t get hired to do manual repetitive tasks. Ada Engage proactively invites customers to interact and auto-generates qualified leads into Zendesk Sell. High-value opportunities are triaged to the right agent at the right time to lift conversion. Ada Engage automates simple, routine interactions, so your agents are free to spend their time on what matters most - building valuable customer relationships, and winning deals. Scale the personalized sales experience you deliver with your sales reps by introducing an automated chatbot powered by AI + Natural Language Processing.
OAPPS Classifier (Support)
- OAPPS Classifier is a fully automatic neural classifier pre-trained for the industry specific category set. Classifier uses machine learning to analyze and classify inbound conversations, which can activate processes that expedite customer and support agents’ experience for more valuable engagement. Business rules and workflow engines can perform simple to complex tasks, like escalate conversations or update data based on class recognized by Classifier.
Linker (Support) (paid)
- Linker saves agent time while streamlining your escalation flows, especially when you begin using new messaging via persistent channels. Manually creating new sub-tickets while chatting with a customer can be cumbersome, but with Linker, this is not a problem. Linker makes sub-ticket creation effortless, as it allows one to create child tickets with a single click.
No new updates for:
- Admin Center
- Sunshine Core
- Answer Bot