Explore recipe: Reporting on macros using tags

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4 Comments

  • Jared Vicencio

    Is there like an "AND" conditoinal feature for reporting on tags.  Example, I want to know how many tickets we responded to last month that have both TAg_1 and TAg_2?  Thanks.

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  • Marco Malbas
    Zendesk Customer Care

    Hi Jared,

    Thanks for posting regarding this! To achieve a report for tickets that have two specific tags, you will need to use standard calculated metrics. So for two tags, it would look something like this:

    IF (INCLUDES_ALL([Ticket tags], "united_states","italy")) THEN [Ticket ID] ENDIF

    For more information regarding this, you can check this article here: https://support.zendesk.com/hc/en-us/articles/360022183574-Reporting-with-tags#topic_q5d_dms_jkb

    Hope this helps you out! Cheers!

    Marco M. | Zendesk Support

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  • Simon

    Is there a report that show's how many times a particular macro has been used ? In summary form, I'd find this really helpful to track trends etc

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  • Brett Bowser
    Zendesk Community Manager
    Hey Simon,

    The best way to set this up is to have your macros also apply a tag when they're used. The above recipe would then walk you through creating a report to show macro usage based on those tags. Unfortunately there's no way to report on it outside of applying tags.

    Let us know if you have any other questions!
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