Adding a Talk digital line

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  • François Spinnael

    Can't we use a digital line in order to connect to a external phone number?

    Since zendesk isn't capable of handling a lot of countries. It would be usefull for being able to purchase a phone number in a country (outside zendesk) and to connect it to that digital line, so the cost is lowered.



  • Dane
    Zendesk Engineering
    Hi François,
    Digital lines can only receive calls via browser through widget or mobile app. It does not have the same functionality as a normal phone number. However, you can utilize digital lines for Overflow and Agent Forwarding
    Your customers can utilize it on anywhere if you have embedded it on your website or your mobile app.

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