Using Google Tag Manager with your help center

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12 Comments

  • Geerten

    @... maybe a little late but I came across this clear video: https://www.youtube.com/watch?v=tKq_GEGnK2o  Maybe it helps

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  • Nicole Saunders
    Zendesk Community Manager

    Just wanted to share for everyone that I checked and Geerten's link does, in fact, go to a relevant video. It's safe to click. :) 

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  • Support Admin

    Are these instructions up to date? At the first steps it says, click Edit Theme. I do not have that function. I have Customize link for the current live theme. If I click that, then my option is to Edit code.  And then I have a document_head.hbs file. Is that the same thing as the Document Head template shown above?

     

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  • Geerten

    Yes, pasting the GTM script in document.head.hbs should do the trick. You also need the header.hbs ofcourse... (like what the article advises).

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  • Amie Brennan

    Hey Nicole Saunders Ryan McGrew,

    Could we please arrange for the screenshots within this article to be updated? They are displaying old versions of the Guide Theme editing window which might confuse people attempting to do this in the newer version of Guide theme UI. 

    Thanks in advance :)

    Amie

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  • Dave Dyson
    Hi Amie, thanks for the feedback! I've put in a request to our documentation team to update those screenshots.
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  • Tiffany Kepler

    These screenshots and instructions are still not updated.

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  • Dave Dyson
    Hi Tiffany, I know for sure the screenshots were updated in August of this year, but it's possible they've become out of date again, so I'll ask our documentation team to check them again. 
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  • Vidar Trojenborg

    These instructions are not up-to-date. I came from this article https://support.zendesk.com/hc/en-us/articles/4408828643098-Enabling-Google-Analytics-for-your-help-center as I am trying to implement Zendesk Chat tracking to GA4.

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  • Nicole Saunders
    Zendesk Community Manager

    Thanks, Vidar. Our documentation team is looking into it.

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  • Vidar Trojenborg

    Thanks for taking a look, please contact me once the guide is updated Nicole Saunders

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  • Jeff Chastain

    We implemented our ZenDesk chat with GTM to appear on all pages when we first launched our website. We now want to restrict the chat to appear on certain pages, which was easy to do by configuring triggers in GTM, but when a user leaves any of those pages the chat window disappears and we lose them. Is there a way to configure the chat to only start on certain pages, but stay with a customer as they navigate to other pages?

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