How do I make top articles automatically show when a visitor opens the Web Widget (Classic)?

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5 Comments

  • Steve Jones

    Italo, I too would like to know if it is possible to open a specific article in the web widget directly from a link on a page. The ability to open the widget at the exact article would be very useful to our users.

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  • Brett Bowser
    Zendesk Community Manager

    Hey Italo and Steve,

    I double checked with one of our web-widget experts and it doesn't look like there's a way to configure the widget to open up the web browser automatically when the article is selected. You'd need to first select the article in the widget, then click "view original article".

    Let me know if you have any other questions!

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  • Steve Jones

    Hi Brett,

    thanks for confirming, I think I reached that conclusion too. What's the best way to submit this as a feature request for future consideration?

    Thanks!

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  • Nicole Saunders
    Zendesk Community Manager

    Hi Steve - 

    You will want to create a new post in our product feedback topic in the community. Here are the product feedback guidelines on how to write an effective feedback post.

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  • Steve Jones

    Thanks for that Nicole.

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