Why can't I create customer lists?

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  • Jeremiah Balingit

    Hi my team is currently on the Professional Subscription but I do not have the ability to create customer lists.

    Send help asap!! 

  • Dave Dyson
    Hi Jeremiah, and welcome to the community!
    Customer Lists require the purchase of the Customer Lists & NPS add-on (see About Zendesk Suite add-ons). I'll let your account manager know that you might be interested. 
  • Judy Correia

    Customer lists used to be a default feature, why the change? We have a need to pull a list of customers with a specific tag, is there a reporting alternative to pull this information?

  • Dane
    Zendesk Engineering
    Hi Judy,
    You can check the option for using XML export. Once the data has been exported you can filter it using tags.

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