Why can't I create customer lists?

Zendesk Digital Resources Team

Question

I read this article: Creating and using customer lists, but I am unable to locate this feature within my account. Why can't I create customer lists?

Customer lists are part of the Customer Lists & NPS Surveys add-on. For pricing and purchasing information about this add-on, contact our Sales team.

To learn more about the different add-ons Zendesk offers, see the article: About Zendesk Suite add-ons.

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Jeremiah Balingit
- July 27, 2022 17:31
Hi my team is currently on the Professional Subscription but I do not have the ability to create customer lists.

Send help asap!!

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Dave Dyson
- July 28, 2022 03:06
Hi Jeremiah, and welcome to the community!

Customer Lists require the purchase of the Customer Lists & NPS add-on (see About Zendesk Suite add-ons). I'll let your account manager know that you might be interested.

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Judy Correia
- October 04, 2022 13:04
Customer lists used to be a default feature, why the change? We have a need to pull a list of customers with a specific tag, is there a reporting alternative to pull this information?

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Dane
- October 06, 2022 06:07
Zendesk Engineering
Hi Judy,

You can check the option for using XML export. Once the data has been exported you can filter it using tags.

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