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Why can't I create customer lists?



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Ricardo Pinto

Zendesk Digital Resources Team

Edited Oct 18, 2024


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Hi my team is currently on the Professional Subscription but I do not have the ability to create customer lists.

Send help asap!! 

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Hi Jeremiah, and welcome to the community!
 
Customer Lists require the purchase of the Customer Lists & NPS add-on (see About Zendesk Suite add-ons). I'll let your account manager know that you might be interested. 

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Judy Correia

Zendesk Luminary

Customer lists used to be a default feature, why the change? We have a need to pull a list of customers with a specific tag, is there a reporting alternative to pull this information?

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Dane

Zendesk Engineering

Hi Judy,
 
You can check the option for using XML export. Once the data has been exported you can filter it using tags.

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No default customer (end-user) export;   No option to include phone number field in customers; No ability to sort by email; No other filter options for customers. No option to build merge customers. This type of limitation makes me look at other solutions. Contacting support was a waste of time and pointed me towards paid  3rd party solution that still doesn't do what I need. Something so simply should not require contacting sales. 

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