CCs and followers resources

Fastpath: Admin Center > Objects and rules > Tickets > Settings

Note: This article describes the new CCs and followers experience. This experience is available to all accounts, but some accounts have the experience enabled by default and others don't.

This is a complete list of documentation about CCs and followers.

Documentation

Configuring CCs and followers

• Getting started with CCs and followers for admins
• Configuring CC and follower permissions
• Configuring business rules for CCs and followers
• Customizing default email notifications for CCs and followers

Using CCs and followers

• Understanding CCs and followers
• Copying and following someone else on tickets
• Adding an agent with @mentions
• Understanding when replies to ticket notifications become public and private comments
• Best practices for using email clients with CCs and followers
• Collaboration overview
• Understanding suppression of CCs email notifications

Migrating to CCs and followers

• Migrating to CCs and followers
• Manually updating business rules for CCs and folowers
• Rolling back CCs and followers

If you aren't sure whether you have migrated your account, click the Admin icon () and then select Settings > Tickets. If you see the Set up CCs and followers button, you haven't migrated yet.