Making outbound calls

Return to top


  • Brandon Tidd
    User Group Leader Community Moderator
    The Humblident Award - 2021

    Hey Emily!

    So the phone number record is saved to the user (requester) profile and is not visualized on the ticket.  So if you're on an email ticket, and the user has an E164 formatted phone number associated with them (+12025551234), you should be able to switch the channel to 'Call' from public reply and continue the conversation.  Hope this helps!



Please sign in to leave a comment.

Powered by Zendesk