Announcing focus mode for voice and chat in the Zendesk Agent Workspace

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  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Huge win! Thank you for doing this! I know agents serving multiple channels have a hard time, and allowing them to just focus on calls OR chats rather than trying to juggle both.

  • Terry Knox

    Is it on the roadmap to make this available for Talk Partner edition users, using a third-party phone system? 


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