You can print a printer-friendly version of any ticket. You can print individual tickets only; there is no bulk printing option.
To print a ticket
- Open the ticket that you want to print.
- Click the Ticket options menu in the upper right, then select Print
ticket.
A printer-friendly version of the ticket opens.
- Click Print.
A version of the ticket prints, showing all ticket fields that have values. Fields that do not have values are not printed.
Note: If you've re-ordered ticket fields in Admin Center, see What order are ticket fields displayed on the printer-friendly version of a ticket?.
14 Comments
Hello, Please is it possible to disable the print option appearing for agents?
Unfortunately at the moment it is not possible to restrict the Printing option on tickets. All agents will have this ability.
Thanks!
hello!
is there a way to print side or forward entire side conversations?
Hello Rachel, thank you for your question!
Yes, you can print a side conversation as long as it's created as a ticket. Once the side conversation is created it will have a ticket number just as a regular ticket. You can then open that ticket and print it following the instructions on this article. As of now, it is not possible to print side conversations that are not created as tickets (like Slack, or emails) in Zendesk.
I hope this was helpful!
Beto oh dear, i should have been more specific – email-only side conversations was precisely what i was looking to print!
Hi Rachel,
Unfortunately, as email side conversations does not generate a ticket, this is currently not possible natively. I have found a similar discussion about this in our Feedback topics which you can upvote.
Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.
Why are images not included in the print? It would be handy if the images were included in the pdf. For now, it looks like a printout of an email string, which is not entirely useful in my case of much of the context described is captured in photo attachments. This would be a great improvement.
Thanks for taking the time to share this with us! I'd recommend sharing this as a feedback post in our Feedback - Ticketing System (Support) topic as that's the primary location our Product Managers monitor for product suggestions. If you're unsure what to include in your feedback post, you can use the following template: Product Feedback Post Template
Cheers!
How can I print a ticket without Internal Notes? I want to send the Guest a summary of our interactions via a PDF, but I can't find a way to exclude the Internal Notes, which are obviously not appropriate to share externally.,
There's a free app that should allow you to omit internal notes when printing: Print Ticket History
Hey Team!
Is bulk ticket printing something that'll be added in the future? Occasionally I need to print lots of tickets to PDFs, & right now the only way is to print them one at a time. Thanks!!
I don't think that's on our roadmap, but there is a third-party app that looks like it can allow you to create multiple PDFs from tickets at once (check for where it talks about downloading a .ZIP file containing one PDF file per ticket): Ticket PDF Download
Thank you Dave! I'll take a look into that.
Good day!
I think what you are referring to is changing the ticket fields on the ticket before printing correct? You can actually change and edit the ticket fields before printing the ticket. Because what shows in there is the saved fields on your settings. Check this article out.
About ticket fields
Hope that helps!
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