Configuring components in Web Widget (Classic)

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40 Comments

  • Maky

    Hi again Eyal Fein:

    But if you want to get it on the chat widget you have to use concierge on the chat script configuration:

            chat: {
              departments: {
                enabled: [''],
                select: 'Maky test'
              },
       title: {
              '*': 'Chat Maky Mendez',
            },
      concierge: {
              avatarPath: 'https://www.maky.it/logo.jpg',
              name: 'Maky Customer Care',
              title: { '*': 'Live support' }
            },
            },
     
    :)
    Maria
    0
  • Beau P.
    Zendesk Customer Care

    Hello Gregor,

    The launcher, contact button, and header within the widget are responsive to the theme color you set either within your web-widget settings in the UI or via the object here https://developer.zendesk.com/api-reference/widget/settings/#color but the widget background is not responsive to these changes, nor can it otherwise be customized at this time.

    Beau | Customer Advocate

    Ask our Zendesk Community

    0
  • Miranda Burford
    Zendesk Product Manager

    Thanks Maky.  Appreciate your feedback!  Will log that on our side.

    - Miranda.

    0
  • Boon Tan

    The input of "Your Name" field in Web Widget (Classic) doesn't show up in the ticket. Where do I find the input field in Support Agent Workspace?

    0
  • Maky

    Hi Eyal Fein

    The logo must be square!!!

    :)

    Maria

    0
  • Cheeny Aban
    Zendesk Customer Care
    Hi Maria, 

    Yes, that is possible. You can add the contactoptions on your widget. This will give the customers the option to choose between the contact form and chat. More information can be found here ContactOptions API
    0
  • Miranda Burford
    Zendesk Product Manager

    Thanks Eyal Fein.

    Would you mind uploading the logo source file (the one that's been uploaded to Zendesk) so we can investigate?

    - Miranda.

    0
  • WILLIAM

    Hello, why is it that whenever I "Turn on Messaging" (Channels>Messaging), the configurations I set guided by the docs no longer work?

    0
  • Michael Cybulski

    Hi All,

    Just wondering how I can have it that when the web widget is filled in on my website, it only goes to one agent/admins email address? At the moment when it is filled in, an alert gets sent to the email of every agent/admin on the account.

    Thanks,

    Michael

    0
  • Maky

    Hi Eyal Fein

    On the Brand Logo! Here!

    :)

    Maria

    0

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