Configuring components in Web Widget (Classic)

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40 Comments

  • Miranda Burford
    Zendesk Product Manager

    Hi WILLIAM ONSARE,

    Thanks for your question!  If you are using Classic APIs, then unfortunately, they are not supported within the new messaging experience.  We have a set of messaging specific APIs which can be found here.  We plan to incrementally add to this list over time.

    - Miranda.

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  • Philipp Schumacher
    Ilaria Vilardi
    • February 7, 2022
     
     
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    Hi DJ Buenavista Jr., thank you for your reply! And regarding the custom fields of the web widget, I assume they will also be translated if we use the placeholders from the Dynamic Content? 

    How does that work? I tried it too but it looks like this for me:

     

    Is there another dynamic content I need to use? I used the dynamic content in the admin center under the tab agent workspace.

    Right now I am confused and the widget is not really usable for us. Even the forcing of the widget to be in English with: 

    <script type="text/javascript">

    zE('webWidget', 'setLocale', ‘en’);

    </script>

    does not work. Therefore you will have the widget in English when the browser is in English but the personalized entries in German for example.

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  • Maky

    Hi Eyal Fein

    The logo must be square!!!

    :)

    Maria

    0
  • Eyal Fein

    Thanks Maky!
    Lets say we'll have the square logo.

    Where do I upload it on Zendesk so that it will override the current widget's logo?

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  • Maky

    Hi Sloan Sloan

    For obtain this:

    I use this option. In the dynamic content I created all the needed texts:

    And on the contact form insert the placeholder:

    This works for me.

    Regards.

    Maria

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  • Maky

    Hi Eyal Fein

    On the Brand Logo! Here!

    :)

    Maria

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  • Maky

    Hi again Eyal Fein:

    But if you want to get it on the chat widget you have to use concierge on the chat script configuration:

            chat: {
              departments: {
                enabled: [''],
                select: 'Maky test'
              },
       title: {
              '*': 'Chat Maky Mendez',
            },
      concierge: {
              avatarPath: 'https://www.maky.it/logo.jpg',
              name: 'Maky Customer Care',
              title: { '*': 'Live support' }
            },
            },
     
    :)
    Maria
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  • Eyal Fein

    Will check it out Maky

    Thank you so much :)

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  • Miranda Burford
    Zendesk Product Manager

    Hi WILLIAM,

    The docs/APIs that you are linking to are for Web Widget (Classic), not messaging.  Unfortunately, Classic APIs are not compatible with messaging.

    You can find the messaging APIs available here, https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/sdk_api_reference/.  We plan to incrementally add more over time based on customer feedback.

    - Miranda.

     

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  • Stephanie Bryson

    Hello! We are using the classic web widget for our multi-brand workspace and I'm curious if there's a way to remove the "Choose a platform” option? When we test it out it has an option to choose a department but this isn't something I'm seeing in the ZD chat options. 

     

    Thanks

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