Working with mandatory fields

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  • Shameen Rana


    I am not able to make the checkbox field required, Is there any way to make it required or default set it to true.

  • Phoebe Morin
    Zendesk Customer Care

    Hi Shameen, 

    This wasn’t implemented by design because it’s hard to tell when a checkbox is unchecked, whether it means “null” or “no”. This is ideal - database wise. The recommendation if something should be a required field is to create it as a dropdown with only the option Yes. Therefore, someone has to positively say 'yes' for it to create/update stage.
    I certainly hope this helps! 

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