Apps Marketplace
- FactBranch (Chat) (Sell)
- FactBranch for Chat and Sell loads additional contact data from your database, spreadsheet or JSON API. Install the Zendesk app to display results in the lead, company, person and deal sidebars, or next to your Chat window. Connect to data sources like PostgreSQL, MySQL, MariaDB, Microsoft SQL server, Google Sheets, or any JSON based API. Search by email address, phone number or an external ID associated with the visitor.
-
ReturnLogic (Support)
- ReturnLogic provides scaling e-commerce merchants with an operationally-minded solution for returns management and optimization, while unlocking insights from key returns data to increase CLTV, reduce churn, and more. With the integration, merchants can access customer returns information inside of Zendesk, embed a live chat to the returns center, and easily answer returns questions about sizing, recommendations, and other upsell opportunities.
-
Troops (Sell)
- Troops is a revenue communications platform that monitors Zendesk Sell for changes, notifies associated people when specific conditions occur, and presents a list of immediate actions they can take, all through your messaging platform. Think of Troops as the central nervous system for go-to-market teams that delivers the right information to the right people at the right time. Teams never miss a revenue signal, allowing them to take rapid action, share intelligence, and make better decisions. With Troops, humans become informed, intentional, and efficient.
-
Zowie (SunCo)
-
Zowie delivers powerful automation tools that allow you to streamline incoming traffic to your customer service reps. Simple, repetitive questions get answered quickly, allowing your staff to devote more time and attention to the issues that need it. Accelerate your time to value by learning exactly how much of your customer service volume can be automated by Zowie on Sunshine Conversations! Get started faster, start automating sooner, know what you’re getting immediately. Let Zowie analyze your historical data and learn exactly how much of your customer service traffic Zowie can automate starting now. Turn an analysis of your historical data into a roadmap for your new customer service automation with Zowie.
-
Web Widget & Web SDK (for Messaging)
New
- [Messaging] Link to an optional survey when customers disable the messaging experience within their account.
- [Messaging] Revise the design & content of the in-product messaging setup page.
- [Classic] Add customer facing warning within the browser console for invalid departments.enabled usage.
Zendesk Guide + Gather
New:
- A new @mention setting in the Gather settings that allows to turn on and off the feature
Zendesk Talk
Fixes/Updates
- Released a fix to prevent an agent from transferring a call to another agent engaged in wrap up mode.
- Released a fix to return the phone numbers shared amongst end-users or agents when doing a search to transfer a call.
Admin Center
New
- We've added in more options for Staff session expirations timings.
-
Team members page preview
-
An easier way to manage your team is coming. Visit Admin Center to get a sneak peek of the new Team members page. See accessing and using the new Team member page for details.
-
No Updates to:
- Answer Bot
- Chat and Messaging
- Support
- Explore
- Mobile
- Sell
- Sunshine Core
0 comments