I'd like to receive notifications for new chats. How can I get desktop notifications for Chat?
Every agent has the option to enable notifications in Chat settings.
For detailed instructions, see this article: Editing your chat notification settings.
Also, ensure that your browser has permission to send notifications. See the articles below for browser-specific information.
- For Chrome, see the Google article: Turn notifications on or off.
- For Edge, see the Microsoft article: Manage website notifications in Microsoft Edge.
- For Safari, see the Apple article: Customize website notifications in Safari.
If you're having issues with Chat notifications not appearing make sure your network is stable and extensions are disabled. For Edge users, see the article: I don't receive Chat notifications on Microsoft Edge.