You can archive articles to remove them from your knowledge base. Archived articles are moved to the archived articles list. You can permanently delete articles after they have been archived.
If you need to archive multiple articles at once, see Updating knowledge base articles in bulk.
Archived articles are available to Guide admins only. They can view and restore articles as needed.
To archive an article
- Navigate to the article you want to archive, then click Edit
article in the top menu bar.
- (For Guide Enterprise only), Click Article settings.
- Click Archive article.
You might have to scroll down to see this option.
The article, including any inline images and attachments, are removed from your knowledge base, along with any translations associated with the article. Guide admins can restore or permanently delete archived articles from the archived articles list.
If you need to delete a translated article, see Deleting a translated article.
5 Comments
Hello. Does Guide Enterprise have the ability to add some comments/notes when archiving an article?
I'd like to add some notes when archiving an article, as a reminder of why an article was archived, so this can always be retraced if needed.
Thank you in advance.
Shirin
Hi Shirin,
This is isn't a feature available on any Guide plan as of now however I do believe this is a neat feature to have! I'd suggest posting on our Feedback section to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Will do. Many thanks for your fast reply and suggestion, Jeff. Cheers.
I have some related questions please:
1) What is a good way to gage whether a knowledge base has too many articles and some should be archived?
2) Does too many articles equal a less effective knowledge base?
Thanks in advance.
Hi Shirin Caiola,
You could try using Google Analytics to check the effectiveness of your Help Center & also analyze if your Help Center articles traffic: Google Analytics and help center - Part 2: Measuring the effectiveness of search . If you are interested, I recommend enabling it to your Help Center (Enabling Google Analytics for your help center)
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