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About custom field types



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Jennifer Rowe

Zendesk Documentation Team

Edited Nov 11, 2024


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68 comments

Trying to add a custom drop down field that will be available to customers, and I keep getting "field not added" with no explanation.... how can I fix this?

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Gab

Zendesk Customer Care

Hi Michi, 
 
I've created a ticket on your behalf and will send it you via email to further discuss your use-case. Thanks!

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Are there any plans to increase the max file storage per field?  I am using Sticky Notes as a way to track internal escalations and using another integration to map that information into DevOps.

The issue is that we are starting to hit the 67KB limit on custom fields.  The lack of rich text support and low data limit per field is a gap in functionality with competitors like HALO and SalesForce case management. 

 Please consider this on your roadmap as a future update along with some of your other changes.

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Mike DR

Zendesk Customer Care

Hi Jordan!
 
Thank you for your feedback on this! What I would love to do with your partnership is attack this from both fronts; on my side, I'll flag a couple of articles for revisions as there are places we can call this out that could expressly mention it so others don't experience the frustrations you've experienced, and on your end if you could submit product feedback as outlined here to communicate use case, headaches caused, etc. so our product team can take it into future roadmap + release consideration I would be greatly appreciative.

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Im creating web forms and have added a ticket field for email address and phone numbers. I have made these so that they are required before submitting the ticket, however I do I make the ticket field so that an email address or phone number has to be entered in the correct format to submit, and not just free text/numbers?

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Shannon Hayes ,

I recommend trying out Dane's suggestion here & using Regex or API since it's not natively possible yet.

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We are able to enter hyphen in number/numeric field. Is it normal?

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Hi all,

I've been reading through the comments and I've searched google/chatgpt/reddit. I'm trying to see if it's possible to add a multi-line field with text in the actual field that can't be edited by the enduser/customer. I can edit the title that's shown and the description, but I'd like the description to be what is actually in the text box, and not the description:

I'd like the “New hires will receive” blurb to actually be in the text box. Sorry if this is a goofy request, I'm trying to put together a “New Hire” form but I'm not well versed in json/coding/whatnot

 

Thanks

Josh

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