It was a busy week in the Zendesk Community! We've got not one but two Guide theming tips from community member Ashleigh Rentz, questions you might be able to answer on sandbox data, Talk agent permissions, and customizing your ticket form, and information on two different events happening at the same time next week (both should be recorded). Hope you're having a great week!
Tips from Zendesk Users
Users regularly write tips, recipes, and tutorials to help each other out. If you have a tip you know others would find helpful, share it today with our Community. Here are a couple of tips you might find helpful:
Guide: Section pages without pagination
Ability to move / edit The attachment button from the bottom of the "Submit a request" form.
Shanaaz and Aloysius are both looking for a way to relocate the attachment button and make it mandatory before submitting.
Talk - Agent in Group Doesn't work on Talk tickets
Amanda is looking for a way to allow a Talk agent to see tickets assigned to a group, without also receiving calls routed to that group.
Canned data for sandbox account
Dan's looking for a way to add some sample data to his sandbox account.
Community Events & Zendesk Announcements
Next Community Event
On September 23rd, at 11:00 am CST, the Zendesk Community will be hosting a Q&A session on Zendesk Messaging. We'll be answering questions on all things messaging so join us as we have members from the Zendesk product team on hand to address questions from community members. Register today!
Bonus webinar! Coffee Break: Top tips from the Cloud 100 List
And while we'd love for you to attend our Messaging Q&A event, you may not have any questions about Messaging right now, so we'd be remiss if we didn't also let you know about this webinar that's happening at the exact same time!
Every year, the Forbes Cloud 100 List recognizes top cloud and software startups for their incredible accomplishments. This year, more than 75% of the list use Zendesk to help give their customers a great experience. Curious about what some of their best practices are?
Join us for this quick 30 min session on September 23rd, at 9:00 am PST (11:00 am CST),as we share some tactical tips that you can implement into your company right away. Register today!
Thanks for stopping by!
If this is your first time checking out our Weekly Digest, posting in the forums, or reading an article in the Help Center, welcome! We're here to help you find solutions to all your Zendesk questions, whether you're setting up your trial account or building an app. Check out the links below to subscribe to future digests and explore what other offerings the Community has waiting for you!