Announcing an improvement for large data exports

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  • Simone Pace


    I've got a couple of questions about exported data.

    Is it possible to get an export of all attachments contained inside of tickets? With the supplied JSON files, I can get a URL for the attachments, but it looks to be loading from the Zendesk server, so we are concerned if that is disconnected in the future, we will no longer be able to access the URLs / attachments so we can see exactly what was sent.

    Is it possible to get an export of all screenshots contained inside of tickets, or possibly a PDF of each ticket individually?

    Thank you very much

  • Shannon Pesta
    Zendesk Customer Care
    Hi Simone! 

    Although not natively possible, you could leverage the API. To obtain your ticket attachments in their entirety, you could potentially write a script to make requests that download them in bulk. More details can be found in the article: How can I download all attachments in a ticket? 

    Also, as long as your account remains active the attachment links will be accessible. Hope that helps! 

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