|Rollout starts||Rollout ends|
|November 1, 2021||November 5, 2021|
We are introducing a change to support large data exports (4 GB or more before exporting) to JSON and CSV. This article explains the change, what to expect, and what to do before it happens.
For information about enabling the data export feature, and how to export data from your Zendesk account, see Exporting data to a JSON, CSV, or XML file.
This announcement includes these sections:
We’ll be rolling out a change to the data export feature between November 1, 2021 and November 5, 2021. Once the change reaches your account, when you export data to a JSON or CSV file, the resulting ZIP file will be a ZIP64 file, instead of a ZIP32 file. We are doing this so that we can efficiently support data sets larger than 4GB when you export to JSON or CSV.
This does not affect the file extension (.zip) on the file, and there’s no change to XML exports. If you export to XML, the resulting ZIP file will still be a ZIP32 file.
What is changing?
The data export feature adds a job to fetch to its queue and archives the requested data (for example, tickets, users, or organizations). Until now, the resulting archive file has been a ZIP file (with a .zip file name extension). Going forward, JSON and CSV exports will output to a ZIP64 file instead. This change should be transparent to most users as the majority of archive extraction software supports ZIP64. Some customers on older operating systems or using custom integrations may need to update their tooling (see Before this change occurs).
Before this change occurs
Until this change occurs, you may want to limit the size of JSON and CSV exports by specifying a smaller range of dates at the time of export.
If you do export a large dataset (4 GB or more before exporting) to JSON or CSV, check the resulting ZIP file. Before you open it, check to see if it’s actually intact. If it’s not, the file simply fails to open.
Most operating systems have existing tools that can confirm the archive is intact when extracting files. On Windows, archive integrity is validated by default. On macOS, you can use the Terminal app to verify the integrity of a ZIP archive by running
unzip -t <filename>. You can also download a file archiver tool to open these ZIP files. One such tool is The Unarchiver, which is free, although in no way connected with, supported by, or guaranteed by Zendesk.
We also recommend that you confirm your operating system supports ZIP64. You may need to update your tooling to support it. For example:
Admins using Windows XP or older must update their tooling.
Admins using older versions of macOS may need to update their tooling. macOS users can check if they have support for ZIP64 by opening the Terminal app and running
`zip -v`. If supported, the output lists
After this change occurs
If you have an older operating system or use a custom integration, check your tooling and update it, if you didn’t already, as explained in Before this change occurs. No other action is needed.