Question
Can I see the number of times my agents have viewed a report in Explore?
Answer
It is not possible to track activity or report on activity within the Explore reporting and analytics system itself. The system offers datasets with information on ticketing, live chat, calls, help center activity, and more, but not activity within the reporting system itself. This activity is also not tracked in the audit log.
You can learn more about the data that is available in Explore in this article: Understanding dataset structure.