Zendesk help Chat Using Chat for live chat and messaging Live chat Chat basics Zendesk Chat billing FAQs Aimee Spanier Edited October 16, 2021 05:38 Zendesk Documentation Team Billing administration and management for Zendesk Chat has moved to the Admin Center. See the following articles for information: Using Zendesk Admin Center Managing invoices Managing payments If you are using Chat legacy versions, refer to (Legacy Chat) Billing FAQ for billing information. Return to top 5 Comments Sort by Date Votes Suporte Ruralban March 05, 2021 13:50 Recebi este e-mail. Como procedo? Hi DEBORAH MORAES FARI, On 03/04/2021, we tried to make a payment of $19.00 USD for your account ZD00160130. Unfortunately, the transaction failed due to this reason: “Transaction declined.430285, 100 - Not authorised, REJECTED”Support Account ID: 9811052Chat Account ID: This was our final attempt to make a payment on your behalf before your service will be interrupted. Your account is currently 21 days past due. Please update your payment information as soon as possible to avoid cancellation. Please allow 24 hours to process the payment after you have updated your payment information. Additional information on resolving common credit card payment failures can be found here. If you have any questions, please reply to this email, and our team will be happy to assist you. You can also check out our Billing FAQ. Thank you for choosing Zendesk! We appreciate your business. - Your Zendesk Team Brett Bowser March 05, 2021 15:30 Zendesk Community Manager Hey there, If your card was declined you will need to contact your bank to have them authorize the payment to Zendesk or set up a new card on your account. If you're on a Legacy Chat account you'll want to instead take a look at this article: Legacy Chat Billing FAQ I hope this helps! Suporte Ruralban March 05, 2021 20:06 Não. Não ajudou muito. Não consigo trocar o cartão Suporte Ruralban March 05, 2021 20:34 Gostaria que me ligassem ou me informassem um telefone para suporte Brett Bowser March 05, 2021 22:16 Zendesk Community Manager Você está recebendo algum tipo de erro ao tentar trocar o cartão? Ou é o problema de que a conta foi cancelada? Em caso afirmativo, terei de criar um tíquete em seu nome. Avise! Please sign in to leave a comment.