If there are business hours set up in Support, will the Efficiency tab of the default dashboard reflect those business hours? Or, do I have to adjust the date of the dashboard to reflect the correct days of the week. For example, Monday to Friday?
The prebuilt dashboard shows data in calendar hours. In Explore, business hours need to be set up at the report level. The exception to this rule is if the metric itself is designed to only show business hours. Learn more in this article: Explore recipe: Filtering reports by business hours.