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How do I reset my password when I can't sign in?



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Claire Miller

Zendesk Customer Care

Edited May 30, 2024


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3 comments

Is it possible to edit the email that zendesk sends to customers to reset their password?

We have a customer facing support page and one for distributers under a different brand we wish to hide from customers.

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Darenne

Zendesk Customer Care

Hi Matt Taylor

I hope you're doing great! We have a native way to update the account verification email as outlined in this article. However, if you wish to hide some information from a different customer, you may need to use HTML to customize this.

Just want to set your expectations that customizing via HTML is already out of our scope and you may need to work with your IT/Dev team to do this. 

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Hi All,

We have integration user in our Zendesk org. we don't have a mailbox for this user. We have integration issue with another application and wants to reset the connection with new password. 

Can we generate a password to this integration user without having the mailbox.

 

Thanks,

Rajesh

 

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