Evaluating your account for migration to the Zendesk Agent Workspace

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  • Nikki

    Hi Lisa Kelly, I answered "no" to all of these questions, so I know I would be safe to switch to the Agent Workspace. However, I've done a bit of reading about it, and I can't see much benefit for my organization either.

    Our volume is fairly low and we don't have any channels other than email. Most of Agent Workspace seems to be focused on interacting more smoothly across multiple channels, but we just aren't there yet. Could you direct me to information (if there is any) on any major advantages outside of multiple channel improvements?




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