Overview of the Explore live dashboard

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38 Comments

  • Dave Dyson
    Zendesk Community Manager
    Hi Ola,
     
    You can clone that dashboard, remove the Chat live data widgets, and add Messaging live data widgets -- see Cloning dashboards and Adding live data and live filter widgets to dashboards
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  • GUSTAVO FREIRE LOPES

    Hi @...

    I have an Enterprise licence, but It seems not to be available for me.

    Can you help?

    Best Regards.

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  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Gustavo, if you are not on the Suite plan, this feature requires both Support and Explore Enterprise subscriptions :) 

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  • Gerardo

    Hi there, 

    Will there be an option to see the live data for SLA like breached and achieved or also by SLA metrics? 

    Or is this already available?

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  • Angelique Umutoni

    Hey,

    Is it possible that I can have access to the dashboard to see the number of tickets created on a monthly basis, if so how can I see that? 

     

    Thank you!

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  • Dave Dyson
    Zendesk Community Manager
    Hi Geraldo -
     
    Live SLA breached/achieved data is not currently available, so for now you'd need to use the SLA dataset subject to the normal data sync rate for your account level, or monitor SLAs via Views: Viewing and understanding SLA targets
     
    Angelique, there's a Tickets Created by Month/Year report at the bottom of the prebuilt Support dashboard in Explore: Overview of the Zendesk Support dashboard
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  • Dave Symonds

    Hi.  What's the refresh trigger for Support?

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  • Lila Kingsley

    Just to clarify about chat + messaging (and following up on Ola's question here Dave's reply here) you can report live data for chat AND messaging just not in the same dashboard? 

    I read somewhere that existing customers can enable both chat + messaging and we may do that to test messaging out, so just want to make sure.  The note about chat + messaging in the article makes it sound like you have to have migrated from chat to messaging to see messaging data (and I read that as no longer using chat).  

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