Reordering knowledge base content within categories and sections

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11 Comments

  • Lauren Smith

    Hi team, please advise on how I can filter published Articles A-Z as I do not currently have this functionality. I have tried this option already: 

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  • Anna Roussanova

    Hi Lauren, ordering alphabetically should order the articles from A to Z. The order might not be reflected in the Admin interface, though, which sometimes throws people off. If you preview the Help Center as an end-user you should be able to see the alphabetical ordering.

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  • Justin Near

    Is there a way to sort a category alphabetically? (So that all of the sections within a category are alphabetical?)

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  • Cheeny Aban
    Zendesk Customer Care
    Hi Justin, 

    Yes, you can reorder your categories alphabetically, but you need to do it manually using the steps provided above 
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  • Justin Near

    We would be adding potentially hundreds of Sections in one category, so that would be a little daunting trying to manually alphabetize, particularly a new one being added. I should have been more clear, I apologize.

    Is there a way to automatically alphabetize using the code in the custom theme editor? Or, alternatively, would a section that has articles automatically alphabetized also automatically alphabetize any subsections?

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  • Cheeny Aban
    Zendesk Customer Care
    Hi Justin, 

    Unfortunately, there is no native way to reorder them automatically. As a possible workaround, you may use API, the closest would be the Update Category endpoint, which you need to work into a script. Perhaps the script would use the List Categories endpoint to pull the list, then sort them alphabetically and assign each one a position. Then the script would use the Update Category endpoint to set the position value on the categories themselves. However, please take note that this suggestion is a custom solution idea that already revolves outside our scope of support. 
     
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  • Justin Near

    Thanks for that suggestion, Cheeny!

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  • Corey Wright

    We want to manually order our articles within a section, but when viewing the actually Help Center, it's all out of order. When I clear my cache, it will appear correct, but every subsequent visit is a mess.

    Is there a way to enforce the order?

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  • Dane
    Zendesk Engineering

    Corey Wright,

    Due to the nature of your concern, I have created a ticket. Please wait for my update via email and let's continue our conversation there.

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  • Stephen Kairys

    Hi, I have a related question.

    In the global article list, how can I order it alphabetically by Title. You can sort by Last Edited, but not by Title, which seems odd. 

    If I can't do this on the article list, is there another way to spit out a list of our articles from A to Z?

    Thanks.

     

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  • Aubree
    Zendesk Customer Care

    Hello Stephen, 

    Unfortunately, there isn't an option to sort or re-order the All Articles section alphabetically in Guide Admin. 

    We encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

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