Using messaging in your sandbox

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  • Michael Smith

    I'd like to enable Zendesk messaging in my sandbox. I understand it's done through the Admin Center, under Channels. But my sandbox admin center doesn't have a Channels section. What am I doing wrong?


    This is what it looks like on our real instance:

  • Nara

    Hi there Michael! To note, the Channels icon is only present when an account has both an active Chat account as well as having Agent Workspace enabled.

    In case it helps for reference, you can find steps to enable Agent Workspace here.

    Nara S (she/they) | Zendesk Technical Support Engineer

  • Rebeca Hernandez

    Hi I'm trying to use messaging on our sandbox account but I don't see the option on the admin center. This is how it looks on the sandbox and the second image is how it looks on our live environment.


  • Christine Felicia
    Zendesk Engineering
    Hey Rebeca,

    Is Agent Workspace enabled on your Sandbox environment? See Activating the Agent Workspace for the steps.

    After you activate the workspace, you can set up social and web messaging channels.

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