Receiving and placing calls in the Zendesk Agent Workspace

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  • Lila Kingsley

    Am I correct in assuming there are no changes to Talk for those of us migrating/upgrading to the Agent Workspace?

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Lila,
    The Agent Workspace is designed to consolidate all the products in one UI. However, the way Zendesk Talk functions will still be the same. I hope this answer your question. Thank you!
  • Shona

    We have Talk enabled and Agent Workspace is on. In the comments panel where you select public reply/internal note comment.  We do not have the 'call' option available.  All we have is the call panel in the top right hand corner.

    How do I get this option to appear?

  • Lisa Kelly
    Zendesk Documentation Team

    Hi Shona.
    I updated the image in the article.You should see a Channel drop-down menu with a Call option. Click Public reply to open the menu.


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