NPS Best Practices: Analyzing your Net Promoter Score℠ results and taking action

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  • Gravity CX (APAC Reseller)

    I'm guessing this article needs an overhaul as it mentions Insights quite a bit.

    Question is, can these reports be created in Explore as well? Any chance of some recipes ;)

    Also, in the NPS Product, when you click on the 'Results' (ℹ︎) icon, it also says Insights instead of Explore (Just FYI - see below).

  • Brett Bowser
    Zendesk Community Manager

    Thanks for the heads up Chad!

    Looks like we may have missed this one when updating your documentation :)

    I'll let the appropriate team know so they can follow up.



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