NPS Best Practices: Analyzing your Net Promoter Score℠ results and taking action

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3 Comments

  • Paige Savin

    I'm guessing this article needs an overhaul as it mentions Insights quite a bit.

    Question is, can these reports be created in Explore as well? Any chance of some recipes ;)

    Also, in the NPS Product, when you click on the 'Results' (ℹ︎) icon, it also says Insights instead of Explore (Just FYI - see below).

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  • Brett Bowser
    Zendesk Community Manager

    Thanks for the heads up Chad!

    Looks like we may have missed this one when updating your documentation :)

    I'll let the appropriate team know so they can follow up.

    Cheers!

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  • Erin O'Callaghan
    Zendesk Documentation Team

    Paige Savin Hi Chad, just to close the loop on this, I've updated the article to remove old references to Insights. At present, the Explore roadmap doesn't include reporting on NPS data, but you can always submit a feature request in the Explore community!

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