Analyzing your Net Promoter Score℠ (NPS) survey results

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  • Fiona Witham

    Is there a way to analyse comments by keyword either by manually tagging or having some kind of keyword/topic frequency report? 

  • Cheeny Aban
    Zendesk Customer Care

    Hi Fiona,

    Thank you for posting a comment on our community,

    As of the moment, there is no native way to tag comments by keywords on the frequency report. Nevertheless, we understand your need for this functionality, so we are marking this as Product Feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

    All the best



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