Zendesk will perform critical maintenance which will impact performance for Pod 26 customers on November 6, 2021 from 16:00-18:00 UTC and December 4, 2021 from 16:00-22:00 UTC. Impacted Pod 26 customers will be notified 2 weeks prior to their maintenance date on Monday October 18, 2021 and Monday November 22, 2021 via service notification banner in the Support agent interface.
|
Date |
Pod |
Start Time |
End Time |
|
November 6, 2021 |
26 |
09:00 PT / 16:00 UTC |
11:00 PT / 18:00 UTC |
|
December 4, 2021 |
26 |
09:00 PT / 16:00 UTC |
15:00 PT / 22:00 UTC |
Customers Affected: All customers in Pod 26. Zendesk Support, Guide and Talk customers will experience a brief service disruption of 4 minutes or less at some time within the maintenance windows. Impacted accounts will be notified of their maintenance date via service notification banner in the Support agent interface.
Affected products: Support, Guide and Talk
Expected behavior: The Support and Guide interfaces will be unreachable during the downtime window, and your agents may experience green screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, and Talk dropped calls.
Please note that backend processes will still occur without issue, so you can expect email processes, API requests, and other such requests to function properly during these maintenance windows.
Why we're doing this: The Zendesk Database Administration team is upgrading our databases for increased reliability and performance.
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