Question
I don't want to use the chat widget on my website but I do want to provide my customers with a live chat option. Is it possible to create a direct link to a separate chat window to send to my customers?
Answer
Yes. Use the URL below to create a direct link to your chat:
- For phase 3 and 4 chat accounts use
https://static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=subdomain.zendesk.com
Replace the subdomain from the URL with your Zendesk subdomain. - For phase 1 chat use
https://v2.zopim.com/widget/popout.html?key=<ACCOUNT_KEY>
Replace the <ACCOUNT_KEY> from your account.
Make sure the Chat toggle in the Web Widget (classic) is enabled within the widget settings. To enable this setting see the article: Configurable Web Widget (Classic) components.
Tip: To set the language of the widget you can add
&locale=[language code] to the end of the URL. For example, to set the language to English add &locale=en to the URL. Find references to all the locales available in the article: Zendesk language support by product. Note: Using a direct chat link can limit functionality with Chat triggers and also prevents conversion tracking from working correctly.
For help identifying which version of Chat you're using, see the article: Determining your Zendesk Chat account version.
9 Comments
Does this have any impact on 3rd party websites by using the Chat function outside of the browser?
In such a situation, are there any known ways of adding custom tags, e.g. If an organization wanted to include the direct-to-chat link in an email, but also wanted to ensure that within the chat initiated that way, there was some information (e.g. as tags attached to the chat), that said chat came from an email (e.g. adding a query parameter to the chat link itself)?
LIFE SAVER! thank you so much for making it easy to understand and breaking down the phases i had no clue about that and realized that was my issue
Hi @...
I find the way to open the chat window with web widget but departments?, any other configuration? can i find a kind of guide to do that?
Thanks.
Maria
Thank you for reaching out to Zendesk Support. In regards to your concern, you can create a direct link to your live chat pop-out window instead of using a widget.
Kindly follow the instructions in our article, Create a direct link to a live chat popout window instead of using the widget? for more information.
Thank you!
Kind regards,
It's possible to create a link that direct the conversation to a specific Department?
Hi,
can I create a link to web widget after having implemented messaging?
Direct Live Chat Link was integrated on our app for quicker access. However, if they leave the live chat popout screen and go back to that same page. It's a new live chat window. How can customers go back to that same livechat popout window on their mobile?
Tainashiri,
As it turns out, there's no direct link that can be used to route chat directly to a department.
Jelena Picuric,
The behavior for Messaging is different. Instead of the actual chat window, it will present you the widget instead.
KUMU Support,
Closing the chat window when you have used the link is similar to ending the Chat. That's the reason why new chats will be generated every time you open it using the link.
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