I can't access the Sandbox account, my email address and password don't work.
It's possible that you are not yet listed as a member of the Sandbox account.
Creating a Sandbox only copies the owner and all existing administrators' credentials. If you were added or upgraded to an administrator after the Sandbox was created, your profile will not be present on the Sandbox account. In this case, the owner or any administrator who has access to the Sandbox will have to manually add you as a member of the Sandbox account.
Ask the owner or an admin of your account to open the Sandbox link and follow the steps in Adding agents and administrators.
As a newly added user, you will receive the welcome email which will allow you to accept the invitation and create an account. Just like below:
For more information, check Testing changes in your standard sandbox.
I can't open my Zendesk account, knowing that I'm the owner of the account and I entered the email and password correctly
Hi! It seems like your issue is more about accessing your normal/production instance and not Sandbox. I'm going to bring this into a ticket so we can further investigate on your concern. You'll receive an email shortly stating your ticket has been created. Cheers!
I would like to play with some canned data, not data from our organization, in the Zendesk Sandbox. Do any of you know of a method of setting up a canned system for testing and demo purposes?
You can create canned data via this web tool: https://www.mockaroo.com/.
Once you have your canned data you can bulk import it via bulk importer or API?
I hope this helps :-)
Thank you for this! Fantastic resource. I will defiantly be using this to setup a sample site for our team.
Cannot sign on with end user due to the helpcenter is no longer exist anymore.
Please check how to fix and sign on sandbox?
I have created a ticket so we can further discuss your inquiry.
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