Renaming your subdomain

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6 Comments

  • Anton vh

    We are migrating our instance (merging with another instance as a separate brand) and want to keep our subdomain. Can we rename the current instance subdomain and use the current subdomain on the new instance (and brand)? If yes can it be done immediately? 

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  • Shayne Traqueña
    Zendesk Customer Care

    Hi Anton,

    Thank you for reaching out to Zendesk! It is possible to rename subdomain, yes. Can you kindly provide me the following:

    • Current subdomain
    • New subdomain

    I'm going to release the current subdomain so that you can still use that for the new account.

    Best regards,

    Shayne Traqueña | Associate Customer Advocate
    Got question for us? We’re here for you on live chat!

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  • Akhil Kunnummal

    Hi Zendesk Team 

    I am trying to change the subdomain. 

    Old Domain : https:/--------.zendesk.com/hc/en-us

    New Domain : https://zendesk.-------.com/hc/en-us

    But when I am trying to Login using https://zendesk.-------.com/access/normal.

    It is still pointing to my old sub Domain. 

    Also. All my email from zendesk are coming from

    support@----------.zendesk.com

    --

    This post has been redacted by the Zendesk Community Team.

     

    Can you please help .

     

    Thanks 

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  • Cheeny Aban
    Zendesk Customer Care
    Hi Akhil, 

    We'd be glad to assist you regarding this. I recommend that you initiate a conversation with us, so one of our representatives will be able to dig deeper into your account the soonest
    0
  • Ti-Fred Torres

    How are previously installed Zendesk Support Apps affected when the subdomain is changed?  I currently have Salesforce, Slack, JIRA, and Lovely Views.  Will they continue to work?  Do I need to update them?  Reinstall them?

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  • rajesh

    Hi,

    I am helping a client migrate an old support URL which is being redirected to ZenDesk via easyredir [dot] com. Here is the scenario:

    Current: 

    support [dot] myclient [dot] com is CNAME'd to myclienthelp [dot] ssl [dot] zendesk [dot] com

    Legacy help [dot] myclient [dot] com goes to easyredir [dot] com which redirects to myclienthelp [dot] ssl [dot] zendesk [dot] com

    Any chance we can remove easyredir [dot] com by using the alternate subdomain name?

    0

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